We ship our products worldwide and send all packages with DHL. Shipping costs vary depending on the destination. Below you will find an overview of our shipping costs and delivery conditions:
1. Shipping costs within Germany
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Shipping costs: €4.90
Free shipping for orders over €49
2. Shipping costs for international deliveries
Zone 1
- Countries: Austria
- Shipping costs: €9.90
3. Shipping conditions
- We ship our packages with DHL. Once your order has been dispatched, you will receive a shipping confirmation by email with a tracking number.
- All stated delivery times apply from the time of receipt of payment.
- Should there be any delays, we will inform you immediately.
4. Customs and taxes for international deliveries
For deliveries outside the EU, additional customs duties, taxes and fees may apply, which are to be borne by you as the customer. These costs vary depending on the country and order value and will be communicated to you by the relevant customs authorities.
5. Returns
As the customer, you bear the return shipping costs in the event of a cancellation. To process your return quickly and easily, please register it exclusively via our digital returns portal. There you will be guided step-by-step through the process and receive all further information as well as the correct return address.
Click here to go directly to our returns portal: https://hibali.de/apps/returns
