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To place an order, simply visit our online shop and select the products you want. You can either order as a guest or create a customer account. A customer account allows you to store your data securely and benefit from exclusive offers and news.

We accept all major payment methods, including PayPal and Klarna, so you can pay safely and conveniently, however it suits you best.

Shipping costs are €5.90 within Germany. Shipping is free for orders over €75.

We ship with DHL and you will usually receive your delivery within 7 working days of ordering. We will of course inform you of any delays.

Yes, you can specify a different delivery address during the ordering process, for example to send gifts directly to the desired person.

After your order has been shipped, you will receive a tracking number that you can use to track your delivery at any time.

If your package is lost or arrives damaged during transport, contact
Please contact us immediately so that we can resolve the issue as quickly as possible.

We currently offer shipping within Germany. However, we plan to offer international shipping in the future - stay tuned!

It may happen that a popular product is temporarily sold out. We are working
We are continually working to replenish our stock. You are welcome to sign up to receive a notification when the item is available again.

Unfortunately, once an order has been processed or shipped, we are unable to make changes to it. If you would like to make a change, please contact us as soon as possible.

We currently do not offer a specific later delivery option. Your order will usually be dispatched within 7 days. If a later delivery is required, please contact us so that we can find a solution together.

Simply enter your discount code in the appropriate field during the order process before completing the payment. The discount will then be automatically applied to your order.

If you encounter any problems during the ordering process, please contact us immediately. We will assist you quickly to ensure that your order goes smoothly.

Our jewelry is waterproof, so you can wear it while bathing or showering without any problems. However, to ensure longer durability, we recommend removing the jewelry from time to time, as environmental influences such as water, cosmetics or other external influences can stress the material over time.

Here are some cleaning tips:

Shiny stainless steel surfaces: Use a gentle microfiber cloth or soft cloth. A mild soap solution can also help.

Gold-plated jewelry: For gold-plated jewelry, we recommend gentle cleaning with lukewarm water, a mild detergent and a soft cloth.

Yes, all of our jewelry is made of high-quality stainless steel, which is considered hypoallergenic and ideal for allergy sufferers. You can be sure that you can wear our jewelry without any worries.

To best protect your jewelry, we recommend storing it in the small pouch it comes in. This protects against scratches and helps keep the jewelry in shape. The pouch can be stored together with other jewelry in the specially designed box, which also protects your jewelry from external influences such as moisture or dust. Store the box in a dry, cool place and avoid direct sunlight.

Yes, you have the right to return or exchange items within 14 days of receipt as long as they are unworn and in perfect condition. Please see our returns page for further details.

Refunds are usually processed within 7-14 business days after we receive the return.

Yes, in accordance with legal requirements, we offer a 2-year guarantee on all our products. However, this guarantee only applies to manufacturing defects or faults that are not caused by normal use or wear and tear. If a product is defective within this period due to such a defect, you can of course exchange or return it.

You have the right to cancel your order within 14 days without giving any reason.
You can find further information about revocation on ourrevocation page.

If you should receive a defective or incorrect product, please contact our customer service. We will find a solution as quickly as possible and send you a replacement if necessary.

We do not currently offer a repair service. However, if a defect occurs within the statutory warranty period, please contact our customer service and we will find a solution together.

The production of our jewelry is the result of a long search for the right producers. At first I was on site in Bali and had samples made in various factories. Unfortunately I was not able to achieve the desired quality, which is why we looked for reliable partners who meet our high standards. After a thorough selection and many tests, we finally found reliable partners in China who implement our jewelry design with the highest precision and quality.

Our jewelry is made from high-quality stainless steel, a material known for its durability, water resistance and hypoallergenicity. We also use long-lasting coatings on gold-plated jewelry to preserve the color brilliance and make the jewelry durable.

We're glad you want to make someone happy with a Hi Bali gift voucher! Unfortunately, we don't currently offer gift vouchers, but we are seriously considering offering this option in the near future. Stay tuned!

Yes, we regularly offer special offers and discounts. To make sure you don't miss anything, subscribe to our newsletter or follow us on our social media channels!

You can simply sign up for our newsletter using the registration form on our website. This way you will always be informed about new products, offers and special promotions.

Our jewelry is unisex and can be worn by both women and men. Many of our designs are versatile and suit every style, so you can be sure that you will find what you are looking for as a man too!