Sometimes it just doesn't fit. No problem. At hiBALI, your return is transparent and uncomplicated.
Return Period
You have 30 days after receiving your order to register your return with us.
How your return works
Please register your return within 30 days of receiving the goods via our returns portal. This is the only way we can clearly assign and process your return.
👉 Register your return here:
https://hibali.de/apps/returns
In the returns portal, enter your order number and the email address you used to place the order. Then select the item and the reason for return.
Shipping the Return
The return shipping is at the customer's own risk and expense.
-
The shipping service provider can be freely chosen
-
Please keep the shipping receipt until the return is completed
-
The return shipment must be sufficiently stamped
Please send the goods carefully packed to the return address provided in the returns portal.
Condition of Goods
Please return the items complete, unworn, and in their original condition.
Worn, damaged, or personalized items are excluded from return.
Returns from promotions (e.g. 3 for 2)
If you ordered as part of a discount or gift promotion (e.g. our 3-for-2 promotion), please note: the free or promotional item is tied to the purchase of the associated promotional products. If you wish to return promotional items such that the conditions of the promotion are no longer met, please also return the free item. If you keep the free item, we will charge you its regular selling price and deduct this amount from your refund.
Refund
Once your return has been received and inspected by us, we will refund the purchase amount using the original payment method.
Refunds are usually processed within a few business days after receipt of goods.
Important Notes
-
The return must be registered within 30 days of receiving the goods
-
Unregistered returns cannot be assigned and delay processing
-
The customer bears the risk of the return until receipt of the goods by us
